Refund Policy

1. The Short Version

2. What You Are Buying

RytePad is operated by MarkSurge Marketing Minds Private Limited, Hyderabad, India. RytePad Pro is a 12-month plan that unlocks additional features in your RytePad account. The current price is shown on our pricing page and confirmed before you pay. Payments made through our checkout are processed by our payment provider, which acts as the merchant of record: it charges your card, applies any tax that is due in your country and sends you the receipt. Refunds are returned through the same provider to the payment method you used.

3. 14-Day Refund Window

You can request a full refund within 14 days of any Pro charge, whether it is your first purchase or a renewal. You do not need to give a reason. Once the refund is issued, your account returns to the free plan and everything you created stays in your account.

This window is in addition to any rights you have under the consumer law of your country, which we always honour.

4. After 14 Days

After the 14-day window, Pro payments are not refundable, in full or in part, including for unused time. Your Pro features remain active until the end of the 12-month period you paid for.

5. Renewals and Cancellation

Pro bought through our checkout renews automatically at the end of each 12-month term unless you turn auto-renew off. You can do that at any time in Settings → Plan, with no notice period and no fee; Pro then simply ends on your renewal date. We email you before each renewal so that a charge never comes as a surprise. If a renewal is charged and you did not want it, the 14-day window applies to that charge.

Pro that we set up for you manually does not renew automatically and ends after 12 months.

6. How to Request a Refund

1. Email support@rytepad.com from the email address on your RytePad account, or use our Contact Us page.
2. Include the date of the charge or the receipt number from your payment provider email, so we can find it quickly.
3. We confirm by email within 2 business days and issue the refund straight away.

Refunds go back to the original payment method. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days.

7. Billing Errors and Duplicate Charges

If you were charged twice, charged the wrong amount, or charged after turning auto-renew off, tell us and we will refund the error in full, regardless of when it happened.

8. Chargebacks

Please contact us before opening a dispute with your bank or card issuer. A refund request takes minutes to resolve, while a chargeback can take weeks and may lead to your Pro features being switched off while it is investigated. We reserve the right to refuse future paid plans to accounts that repeatedly buy and refund, or that open chargebacks for charges that were refundable on request.

9. The Free Plan

The free plan has no charges, so there is nothing to refund. Your data is never deleted when Pro ends or is refunded; your account simply returns to the free plan and its limits.

10. Changes to This Policy

We may update this policy from time to time. The version in force when you are charged is the one that applies to that charge. We will update the “Last updated” date at the top of this page whenever it changes.

11. Contact

Questions about billing or refunds: support@rytepad.com or our Contact Us page.

MarkSurge Marketing Minds Private Limited
4-147, IDA Bollaram, Hyderabad, Telangana, India - 502325
Email: contact@marksurge.com